Jobs at Sumsub

Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Manage accounts from onboarding through renewal, guide clients on technical, business and product issues, handle quotes/agreements/NDAs, prospect and run targeted outbound outreach, introduce new features, and collaborate cross-functionally to ensure smooth client journeys and retention.

Lead go-to-market and sales efforts in South Korea: build pipeline, own full sales cycle for major accounts, collaborate with product and marketing, represent the company at conferences, and educate internal teams on target verticals.

Manage APAC client accounts from onboarding to renewal, guide clients on technical, business and product matters, handle quotes/agreements/NDAs, source prospects via targeted outbound outreach, and introduce new product features to drive adoption.

Lead enterprise client onboarding projects, coordinate cross-functional teams, create project plans and communication workflows, and train client teams to drive adoption of Sumsub compliance products for a smooth implementation.

Own the full enterprise sales cycle for Vietnam: build and execute go-to-market strategy, prospect and close new enterprise accounts, manage partners/resellers, deliver tailored demos, monitor competitors, represent the company at events, and advocate for client needs across cross-functional teams.

Own the full sales cycle for enterprise B2B SaaS clients in the Philippines: build and execute go-to-market strategy, prospect and close new accounts, manage partner/reseller channels, deliver tailored product demos, analyze competitors, and drive thought leadership through networking and events while advocating for client needs internally.

Manage and grow client relationships across technical, business, and product levels. Identify opportunities and risks, provide training and webinars, introduce new features, collect client feedback, and collaborate cross-functionally to ensure customer success and adoption.

Manage APAC client accounts from onboarding to renewal, guide clients across technical, product, and business levels, handle quotes/agreements/NDAs, run targeted outbound prospecting and outreach, introduce new features, and collaborate cross-functionally to ensure smooth client journeys.