Teams at Stripe

Manage the post-sale lifecycle for complex China-region customers, driving retention, expansion, adoption, renewals, payment performance, and satisfaction. Act as a trusted payments and commerce advisor, conduct quarterly business reviews, build executive relationships, resolve customer issues, and advocate for customer needs internally. Partner closely with account executives and cross-functional teams while identifying growth opportunities and educating customers on Stripe products.

Owns the post-sale lifecycle for Stripe customers in Korea, driving retention, renewals, expansion, product adoption, payment optimization, and customer satisfaction. Builds trusted relationships with senior business, product, engineering, finance, and IT stakeholders; leads business reviews, advises customers on payments and commerce, advocates internally, and identifies growth opportunities in partnership with account teams.

Qualify inbound and outbound leads, conduct prospect research, execute sales outreach, uncover customer needs, arrange meetings, and hand qualified opportunities to Account Executives. Maintain accurate CRM records, meet lead-response SLAs, support reporting, and provide feedback to Marketing on targeting and messaging. The role includes structured onboarding through Stripe’s SD Associate program and requires working from the Singapore office three days per week.