Teams at SS&C Technologies

Own the customer experience throughout deal implementations, from onboarding and training through transaction completion. Serve as the primary customer contact, provide platform guidance, resolve routine issues, coordinate escalations, and collaborate with Support, Technical Support, Engineering, Product, and Sales teams. Drive platform adoption, customer readiness, and successful outcomes while managing customer requests and contributing feedback to improve the Intralinks platform.

Supervise multiple investor services teams, manage performance and training, resolve escalated client and investor issues, coordinate fund launches and conversions, review investor transactions and reporting, approve wires, maintain fund databases and dashboards, support audits and regulatory requests, and participate in operational and client meetings.

Delivers Geneva and SS&C Recon implementation, upgrade, migration, configuration, workflow optimization, training, troubleshooting, and go-live support for investment and financial services clients. The role manages client relationships, requirements, project communication, data reconciliation, and technical and business solution design. Candidates need deep Geneva expertise, FinTech and investment industry experience, fund accounting knowledge, strong communication skills, and familiarity with SQL, C#, and SSRS.