Teams at SimilarWeb

Serve as primary customer contact for SMB Greater China accounts, driving adoption, retention, renewals and upsells. Provide strategic digital marketing guidance, identify churn risks, build relationships, develop product expertise, produce client materials, and collaborate cross-functionally to deliver value from the Similarweb platform.

The Customer Success Manager will engage with enterprise clients, enhance their experience, identify upsell opportunities, and ensure account retention through strong relationships and strategic support.

Own the full sales cycle for SEA accounts: prospect, qualify, present, negotiate and close deals to meet quarterly quotas. Maintain forecasts and territory plans in Salesforce, use consultative/value-based selling, and cultivate relationships with SME to enterprise prospects.