Teams at Plaud.ai

Lead full-cycle recruiting for software, UX, data, and GTM teams in Singapore and globally. Partner with executives, hiring managers, and HRBPs on hiring strategy, sourcing, screening, interviews, offers, compensation negotiations, and candidate experience. Use recruitment analytics to assess pipelines and market trends, improve hiring efficiency, and develop innovative sourcing strategies. Manage employer-brand initiatives, campus hiring, networking events, and talent outreach programs in a fast-paced, multicultural environment.

Handle complex escalated T2 customer cases from triage through resolution within SLA targets. Own an operational domain such as refunds, logistics, fraud, or device issues; maintain SOPs, monitor anomalies, and identify systemic improvements. Collaborate with logistics, finance, and product teams, use AI-assisted support tools, and maintain high-quality responses while handling 50+ tickets per day.

Research executive-level talent across AI, hardware, software, and commercial functions. Build competitive market maps and leadership pipelines using Boolean search, LinkedIn Recruiter, OSINT, AI sourcing platforms, and industry research. Develop personalized outreach, generate compensation and talent intelligence reports, and maintain accurate ATS/CRM pipelines while nurturing relationships with prospective VP, Director, and C-level candidates.