Jobs at Plaud.ai

Lead full-cycle recruiting for software, UX, data, and GTM teams in Singapore and globally. Partner with executives, hiring managers, and HRBPs on hiring strategy, sourcing, screening, interviews, offers, compensation negotiations, and candidate experience. Use recruitment analytics to assess pipelines and market trends, improve hiring efficiency, and develop innovative sourcing strategies. Manage employer-brand initiatives, campus hiring, networking events, and talent outreach programs in a fast-paced, multicultural environment.

Handle complex escalated T2 customer cases from triage through resolution within SLA targets. Own an operational domain such as refunds, logistics, fraud, or device issues; maintain SOPs, monitor anomalies, and identify systemic improvements. Collaborate with logistics, finance, and product teams, use AI-assisted support tools, and maintain high-quality responses while handling 50+ tickets per day.

Research executive-level talent across AI, hardware, software, and commercial functions. Build competitive market maps and leadership pipelines using Boolean search, LinkedIn Recruiter, OSINT, AI sourcing platforms, and industry research. Develop personalized outreach, generate compensation and talent intelligence reports, and maintain accurate ATS/CRM pipelines while nurturing relationships with prospective VP, Director, and C-level candidates.

Designs and executes functional, performance, stability, compatibility, regression, and chaos testing for server-side systems and AI products. Evaluates search, recommendation, retrieval, memory, embedding, model-release, and AI-agent quality. Develops automated testing tools and scripts, establishes AI quality gates, and integrates testing pipelines into CI/CD. Requires experience with microservices, message queues, LLM/RAG systems, vector retrieval, inference frameworks, automation tools, Kubernetes, and Docker.

Build and own Plaud’s security operations, detection, and incident response foundation from the ground up. Architect SIEM, EDR, and NTA integrations across cloud, SaaS, and endpoints; develop MITRE ATT&CK-aligned detections and Detection-as-Code; lead incident response and SOAR automation; integrate LLMs into SecOps workflows; and maintain SOC 2 Type II CC7 monitoring and detection evidence.

Own Plaud’s monetization strategy across pricing, subscription tiers, entitlements, add-ons, and usage-based charging. Build quantitative models to evaluate conversion, renewal, revenue, costs, and margins. Partner with AI product, billing, engineering, design, and business teams to translate commercial rules into product requirements, validate performance through data and experiments, and continuously improve pricing and monetization systems across regions and channels.

Train frontline customer service agents in a BPO or outsourced environment, using direct customer-service experience to build credible training. Handle or understand email, chat, and phone support queues; create training materials, SOPs, and assessments with AI tools; and develop curricula and systems from scratch. Near-native English communication is required.