Jobs at Plaud.ai

Own Plaud’s monetization strategy across pricing, subscription tiers, entitlements, add-ons, and usage-based charging. Build quantitative models to evaluate conversion, renewal, revenue, costs, and margins. Partner with AI product, billing, engineering, design, and business teams to translate commercial rules into product requirements, validate performance through data and experiments, and continuously improve pricing and monetization systems across regions and channels.

Owns Voice of Customer taxonomy and data quality standards, analyzes customer feedback and behavioral data, identifies trends and systemic issues, and translates findings into prioritized recommendations for Product, Support, Operations, and Engineering. Collaborates with analytics and research teams to align metrics and workflows, and uses SQL, BI tools, Python, APIs, and AI-assisted methods to scale reproducible insight generation.

Train frontline customer service agents in a BPO or outsourced environment, using direct customer-service experience to build credible training. Handle or understand email, chat, and phone support queues; create training materials, SOPs, and assessments with AI tools; and develop curricula and systems from scratch. Near-native English communication is required.

Manage influencer marketing in Korea by sourcing creators, negotiating agency and creator contracts, coordinating content calendars, reviewing deliverables, repurposing content for paid social, managing official social accounts, and tracking campaign performance and ROI. The role requires Korean fluency, English proficiency, strong knowledge of Instagram, YouTube, and Naver, plus experience with influencer marketing, creator contracts, and social media content.

Own and evolve an evaluation platform for AI systems, including automated regression analysis, quality gates, data governance, security, reusable SDKs, workflow APIs, observability, and reliability tooling. Build secure, auditable access patterns with PII masking and least-privilege controls. Apply machine learning and LLM techniques to replace brittle rules, while operating distributed systems and data infrastructure at scale.

Design and build AI agent applications, optimize retrieval systems, collaborate with teams, and explore new AI intelligence forms.

The Senior HR Specialist will ensure compliance with global employment laws, enhance talent acquisition frameworks, manage hiring efficiency, and train HR teams on compliance risks and strategies.

As an HR Business Partner, you will lead strategic HR initiatives, manage recruitment, optimize performance, ensure compliance, and culture integration for AI-driven operations.

Ensure reliability, performance, and resilience of Plaud.ai production systems. Lead incident response, build automation to reduce toil, improve observability, and partner with product and engineering teams on scalable reliability design.

Lead Plaud's Australia go-to-market: develop localized brand and integrated marketing playbook, run multi-channel campaigns end-to-end, build industry networks and stakeholder relationships, align budget to outcomes, and benchmark and optimize brand and revenue performance.

Develop and maintain core backend and platform capabilities for the Plaud Developer Platform, including APIs, SDKs, OAuth-based auth, and multi-tenant architecture. Support partner and third-party integrations, collaborate across product/device/AI teams, improve platform stability and developer experience, and adopt AI tools to boost engineering workflows.