Jobs at OpenAI

Lead complex security incidents from assessment through containment, recovery, and closure. Coordinate technical workstreams across security and infrastructure teams, make risk-based decisions, manage cross-time-zone handoffs, communicate with technical and nontechnical stakeholders, and maintain incident documentation. Improve readiness through exercises, playbooks, post-incident reviews, detection coverage, telemetry quality, and response automation.

Leads JAPAC B2B marketing operations by managing marketing technology, CRM and automation platforms, database quality, campaign execution, lead routing, privacy processes, reporting, attribution, and sales handoffs. Builds regional operations roadmaps, standardizes workflows, enables marketing and GTM teams, and partners with global teams to improve automation, customer journeys, data quality, and measurable pipeline impact.

Partner with startup customers to ideate, prototype, deploy, and scale generative AI applications using the OpenAI API. Provide technical guidance, identify business opportunities, collaborate with Sales, Product, and Research teams, contribute to open-source resources, share best practices, and deliver customer feedback internally. The role requires strong software or machine learning engineering experience, startup aptitude, Mandarin fluency, and proficiency in Python, JavaScript, and AI/LLM development.

Leads regional strategy and operational execution across Southeast Asia and ANZ, translating global priorities into scalable local systems. Responsibilities include defining operating strategy, driving cross-market execution, establishing KPIs and reporting, improving processes, supporting market entry, coordinating stakeholders, enabling partnerships, and building a high-performing regional operations team.

Manage strategic enterprise accounts through the full sales cycle, from pipeline generation to successful AI product deployment. Develop account plans, lead complex deal strategies, own consumption revenue targets and forecasts, engage C-level stakeholders, and partner with solutions, engineering, research, marketing, and product teams. Analyze account and market intelligence, support customer events, and contribute to organizational growth, hiring, and culture.

Owns customer acquisition, account management, renewals, revenue targets, forecasting, and complex AI-related sales programs for digital-native customers in Singapore. The role develops account strategies, builds executive relationships, supports successful deployments, analyzes market and account metrics, and collaborates with technical, product, marketing, and operational teams. It also contributes to recruiting, onboarding, company culture, and broader go-to-market strategy.

Serve as the technical expert for OpenAI Codex customers, designing and scaling AI-enhanced software development workflows. Build demos, integrations, automations, and reference implementations; lead technical workshops; contribute developer guidance; gather product feedback; and advise engineering organizations on architecture, security, operational readiness, and AI adoption strategy. The role requires Mandarin proficiency, substantial customer-facing technical experience, and strong expertise in AI coding tools and developer productivity.

Advise hiring leaders and senior executives on technical recruiting priorities, organizational design, talent pipelines, interview processes, assessments, candidate experience, and compensation decisions. Source and engage candidates across hardware, software, design, research, and operations; use recruiting data to improve outcomes; collaborate with sourcing partners; and close complex, competitive offers.

Own end-to-end recruiting for APAC business roles, partnering with senior leaders to define hiring strategies, build diverse talent pipelines, assess candidates, and deliver exceptional hiring outcomes. The role requires strategic talent partnership, market intelligence, stakeholder management, process improvement, and coordination with People, Legal, and Compensation teams across global hiring environments.

Leads APAC compensation and benefits strategy, benchmarking, offer decisions, regional benefits operations, governance, communications, and process automation. Partners with HR, Recruiting, Finance, Legal, Payroll, leadership, and vendors to adapt global Total Rewards programs to local market and regulatory requirements across APAC, with a focus on employee experience, data integrity, compliance, and scalable execution.

Provide advanced technical support for premium customers by diagnosing API, integration, authentication, performance, and production issues. Analyze logs and telemetry, reproduce failures, coordinate incident response, communicate with stakeholders, and drive root-cause resolution. Develop customer-specific runbooks, monitoring, automation, and postmortem improvements while partnering with Engineering, Product, Technical Success, and Go-to-Market teams to improve reliability and customer outcomes.

Lead and scale APAC deal strategy as a hands-on commercial leader. Partner with account teams on high-value, complex deals to develop proposals, ROI analyses, negotiation strategies, and value narratives. Build repeatable frameworks, tools, and AI-enabled deal workflows, and mobilize cross-functional stakeholders (Pricing, Finance, Legal, Product) to close strategic, first-of-kind commercial opportunities.

Design, build, evaluate, and deploy AI systems for enterprise customers, taking solutions from use-case definition and architecture through production launch and scale. Develop prototypes, integrations, evaluation harnesses, and reusable tooling while resolving complex technical challenges involving reliability, latency, cost, safety, security, governance, and observability. Partner with customer and internal engineering teams to drive adoption, measurable business outcomes, and product improvements.

Lead and develop a team of Applied AI Engineers serving enterprise customers across Southeast Asia. Oversee AI solution design, production implementation, reliability, security, evaluation, adoption, and expansion. Coach engineers, handle technical escalations, establish prioritization and coverage models, develop reusable architectures and enablement, and translate customer needs into product feedback. Partner with executives and cross-functional teams while building scalable processes, measuring outcomes, hiring talent, and fostering an inclusive, high-performing organization.

The Hardware Engineer will design, develop, and integrate complex hardware systems for new AI-driven devices, collaborating with various teams and debugging system-level issues to ensure quality production.

Provides advanced technical support for strategic enterprise customers using the OpenAI API. Responsibilities include troubleshooting complex production issues, designing monitoring and alerting workflows, leading incident response, conducting root cause analyses, improving support operations through automation and AI, and partnering with Infrastructure and Engineering teams on reliability and operational readiness. The role includes weekend and holiday coverage and operates in a hybrid Singapore office model.

Provides bilingual Korean and English technical support for enterprise customers using OpenAI products. Troubleshoots API failures, integrations, authentication errors, and production incidents through log analysis, debugging, reproduction, and live incident support. Partners with Engineering, Product, Operations, and Go-to-Market teams to resolve escalations, prevent recurring issues, and improve customer experience. Builds automation and AI-powered workflows using scripting and emerging AI tools. Provides occasional holiday and weekend on-call coverage.

Own technical strategy and customer outcomes for a portfolio of enterprise accounts using OpenAI solutions. Lead AI discovery, architecture, evaluations, prototypes, workshops, deployment planning, adoption, and production readiness. Partner with executives, engineers, sales, product, research, security, and delivery teams to define use cases, roadmaps, governance, and measurable business impact. Serve as the primary technical advisor while coordinating specialists and translating customer insights into improved products and reusable practices.

Partner with advertisers and agencies during pre-sales, onboarding, and growth to design and troubleshoot advertising measurement, integration, data activation, and campaign solutions. Lead technical discovery, build demos and proofs of concept, guide launch readiness, resolve implementation issues, create scalable documentation, train internal teams, and influence product roadmaps through cross-functional collaboration.

As a Business Development Representative, you will engage with enterprise clients, develop sales strategies, and convert product usage into qualified opportunities, focusing on AI adoption for large organizations.