Teams at OCBC Bank

Build and manage complaints and customer-friction data assets, including sourcing, validation, transformation, data modeling, thematic analysis, monitoring, anomaly detection, dashboards, and management reporting. Identify emerging customer risks, dissatisfaction drivers, and escalation signals through advanced analytics. Partner with stakeholders to improve data quality, customer-outcome oversight, governance, and decision-making while communicating actionable insights to senior leaders.

Provide specialized advisory on FATCA, CRS, and QI client tax regulations; maintain and enhance the bank’s global tax compliance program; assess regulatory changes and emerging risks; update policies and controls; support major initiatives; train staff; and liaise with senior stakeholders, auditors, regulators, IRAS, MAS, and other agencies.

Supports post-execution processing for equity and rates derivatives, including trade capture, lifecycle management, reconciliations, collateral management, documentation controls, regulatory reporting, and exception resolution. The role coordinates with front office, trading desks, technology, risk teams, counterparties, and other stakeholders. It also performs end-of-day controls, investigates breaks, supports process improvements, and participates in projects and user acceptance testing.