Teams at Nike

Leads digital consumer services operations across Southeast Asia and India, managing escalations, outsourced contact center vendors, KPIs, SLAs, reporting, and continuous improvement. Partners cross-functionally to improve the end-to-end consumer journey, analyzes service trends and root causes, develops consumer services teams, and applies technology, data, automation, and AI solutions to enhance operational performance and customer experience.

Lead Nike’s visual retail experience by applying brand stories in-store, delivering exceptional customer service, supporting sales, handling complex transactions, and maintaining product knowledge. Provide expertise across sales, cashier, and shipping and receiving functions; assist with associate onboarding and training; support loss prevention; coordinate associate activities; and potentially perform keyholder duties.