Teams at Mastercard

Leads innovation consulting engagements for Mastercard Digital Labs across Asia Pacific. Designs and facilitates ideation sessions, design sprints, prototyping, agile product planning, requirements gathering, and innovation culture programs. Manages multidisciplinary teams and client delivery, develops repeatable innovation methodologies, identifies emerging technology opportunities, and builds relationships with innovation organizations, fintechs, and universities. Requires strong facilitation, product innovation, consulting, executive communication, and emerging commerce technology expertise.

Supports HR operations, people analytics, employee services, and regional initiatives. The role resolves complex HR inquiries, prepares workforce and program reports, manages confidential data, coordinates benefits and compliance projects, and identifies process improvements. It partners with employees, leaders, HR teams, and Centers of Excellence to standardize practices, improve service delivery, and support workforce planning, rewards, engagement, and learning programs across multiple markets.

Manages Mastercard customers’ technology and operational relationships, coordinating onboarding, implementations, readiness assessments, releases, incidents, and post-go-live support. Acts as an escalation point across customer, product, operations, technology, and market teams. The role drives issue resolution, project delivery, operational reviews, training, continuous improvement, regulatory adherence, and customer adoption while supporting business growth within existing accounts.