Teams at Kong

Manage customer renewals across an assigned portfolio in a SaaS environment. Engage customers about contract terms, value realization, and future needs; prepare quotes, proposals, and contracts in Salesforce; collaborate with customer success and sales engineering teams; mitigate churn risks; negotiate pricing and terms; identify upsell and cross-sell opportunities; and provide management feedback on renewal trends and process improvements.

Identify and qualify new sales opportunities via outbound and inbound outreach. Conduct calls, video, LinkedIn and email outreach; update Salesforce; set qualified meetings for Account Executives; exceed monthly/quarterly opportunity quotas; collaborate with marketing and AEs; complete sales training and ramp to quota while developing sales skills for future roles.

Serve as a strategic partner to key customers to drive retention, adoption and growth. Develop account plans, monitor customer health, lead change and program management, collaborate with sales/product/support, run executive reviews, and identify upsell opportunities while managing technical escalations.