Klaviyo
Klaviyo Leadership & Management
Frequently Asked Questions
At Klaviyo, managers lead by example and play an active role in both performance and personal development. They’re expected to foster a culture of clarity, ownership, and support—whether it’s encouraging time off, guiding career growth, or navigating change. Managers partner with employees to set clear, measurable goals, offer regular feedback, and provide the tools needed to grow through frameworks like the Role Mastery Matrix. They support internal mobility, help navigate transitions, and ensure team members have access to learning and development resources. Importantly, Klaviyo managers also recognize the human side of work: they provide flexibility during life events, coordinate time off when needed, and create space for community engagement. Whether it’s through regular check-ins or transparent communication during change, managers are here to ensure every Klaviyo feels supported, seen, and set up to succeed.
At Klaviyo, leaders communicate goals and expectations through a collaborative and transparent process. They work closely with their teams to set clear, role-specific goals that align with broader company priorities—ensuring every employee understands how their work contributes to Klaviyo’s mission. Regular 1:1s provide space to review progress, adjust as needed, and maintain open dialogue. Goals are tracked in systems like Betterworks, giving both employees and leaders visibility and clarity throughout the quarter. This ongoing alignment helps foster accountability, autonomy, and a shared sense of purpose.
At Klaviyo, leaders provide strategic vision through a balance of clarity and autonomy—what we call “supportive autonomy.” They communicate not just what needs to be achieved, but why it matters and how success will be measured, ensuring every team member sees the connection between their work and Klaviyo’s broader mission. Expectations are shared transparently, and when priorities shift, leaders offer context and explain the tradeoffs to keep teams aligned and focused. Feedback is ongoing and two-way, with regular check-ins, performance reviews, and informal touchpoints used to celebrate wins, course-correct when needed, and support continuous growth. The result is an environment where teams can move fast, make smart decisions, and stay aligned to the company’s long-term goals.
Klaviyo Employee Perspectives
By pairing clear direction with open communication, I create an environment where every individual understands how their work contributes to our success, ensuring we are united in both purpose and execution every day.
I make it a priority to truly understand each team member; not just their work, but what motivates them, their strengths, challenges and long-term goals. This means asking thoughtful questions, listening actively, and tailoring my coaching and support to fit each person’s unique needs. Approaching leadership with empathy helps build trust and openness, which creates a stronger connection and better collaboration. I believe when people feel genuinely seen and understood, they’re more engaged, confident and willing to push themselves, which drives overall team success.
Klaviyo Employee Reviews
