Teams at Interactive Brokers

Conduct trade monitoring and surveillance across APAC markets, improve surveillance systems and reports, implement regulatory enhancements, draft procedures and technical instructions, respond to regulator and exchange inquiries, and develop remediation plans for audit findings.

Handles global client inquiries through email, tickets, live chat, and phone. Educates clients on trading platforms and the full trading cycle, including funding, transfers, corporate actions, margin calculations, and statement reconciliation. Troubleshoots issues, follows up, escalates appropriately, and coordinates with Legal, Compliance, Risk, IT, Cashiering, Clearing, and other global teams. Requires financial product knowledge, strong analytical skills, English fluency, and an undergraduate degree.