Teams at ICAP

Leads AI engineering for APAC Global Broking, partnering with brokers and business leaders to identify, design, and deliver productivity solutions. Develops AI agents, workflow automations, retrieval systems, document tools, and integrations from prototype through production. Ensures governance, security, architecture, testing, risk, adoption, and measurable benefits while coordinating business, technology, and control stakeholders.

Provides practical HR guidance to Singapore managers and employees across the employee lifecycle, including employee relations, performance, policies, organizational change, recruitment, payroll, benefits, onboarding, exits, and work passes. Partners with HR business partners and regional teams, supports reporting and governance, identifies process improvements, and handles sensitive matters in a regulated, fast-paced environment.

Leads an 18-person APAC support organization responsible for real-time Level 1 support of broker and trader-facing platforms across five asset classes. Oversees incident resolution, service requests, onboarding, connectivity, STP, configuration, stakeholder communication, risk controls, and collaboration with Level 2 and development teams. Drives operational excellence through ServiceNow, AI, automation, analytics, process improvement, training, and performance management across distributed teams.