Jobs at Harvey

Provides frontline technical support to enterprise customers using AI-driven products. Resolves issues involving AI output quality, application access, APIs, authentication, and error logs; manages competing priorities; collaborates on escalations; maintains product knowledge; documents interactions and feedback; and improves support processes, FAQs, and knowledge base content.

Lead Harvey’s enterprise sales expansion in Singapore and Southeast Asia. Establish the regional sales presence, recruit and coach Account Executives, own pipeline, forecasting, revenue targets, and daily team operations, and develop the local sales playbook. Build relationships with law firms, in-house legal teams, and professional services organizations while collaborating with Product, Marketing, Legal Engineering, and Customer Success to deliver solutions for regional clients.

Founding Mid-Market Sales Manager for APAC based in Singapore. Build and lead a regional AE team, design sales motion and playbook, manage forecasting and pipeline, close deals, and partner with cross-functional teams to establish go-to-market and inform product strategy.

Lead and develop a Singapore-based team of Legal Engineers supporting Harvey’s APAC pre-sales function. The role oversees discovery, tailored product demonstrations, deal strategy, and legal workflow consulting for law firms and in-house legal teams. It partners with Account Executives, Product, Marketing, and GTM leadership to improve conversion, synthesize customer insights, and guide positioning and roadmap priorities. The manager also ensures consistent, high-quality sales support and may travel to customer and company offices.

Own a named account list across Singapore and SE Asia, manage full sales cycle from prospecting to renewal, exceed revenue targets, run tailored AI product demos, and collaborate with cross-functional teams to tailor solutions for APAC legal and professional services clients.