Jobs at Harvey

Own APAC go-to-market strategy and revenue operations, partnering with sales leadership to improve forecasting, pipeline quality, operating rhythms, territory design, segmentation, capacity planning, and market-entry execution. The role connects APAC field teams with global Revenue Operations, supports enablement and onboarding, and will eventually build a team of Sales Business Partners. Success requires strong analytical rigor, cross-functional influence, and experience operating in high-growth technology environments.

Own APAC go-to-market strategy and revenue operations, partnering with sales leadership to drive market prioritization, forecasting, pipeline quality, operating cadence, territory design, capacity planning, enablement, and performance management. Lead cross-functional GTM initiatives, connect regional teams with global Revenue Operations, and build a high-performing team of APAC Sales Business Partners.

Own the post-sales lifecycle for enterprise customers across APAC, particularly Singapore, driving onboarding, adoption, retention, renewal, and expansion. Lead success planning, training, executive reviews, and strategic workshops while using customer health and product usage data to manage risk and identify growth. Partner with Sales, Product, and Legal Engineering to represent customer needs, influence the roadmap, and develop scalable APAC customer success processes.

Provides frontline technical support to enterprise customers using AI-driven products. Resolves issues involving AI output quality, application access, APIs, authentication, and error logs; manages competing priorities; collaborates on escalations; maintains product knowledge; documents interactions and feedback; and improves support processes, FAQs, and knowledge base content.

Lead Harvey’s enterprise sales expansion in Singapore and Southeast Asia. Establish the regional sales presence, recruit and coach Account Executives, own pipeline, forecasting, revenue targets, and daily team operations, and develop the local sales playbook. Build relationships with law firms, in-house legal teams, and professional services organizations while collaborating with Product, Marketing, Legal Engineering, and Customer Success to deliver solutions for regional clients.

Lead and develop a Singapore-based team of Legal Engineers supporting Harvey’s APAC pre-sales function. The role oversees discovery, tailored product demonstrations, deal strategy, and legal workflow consulting for law firms and in-house legal teams. It partners with Account Executives, Product, Marketing, and GTM leadership to improve conversion, synthesize customer insights, and guide positioning and roadmap priorities. The manager also ensures consistent, high-quality sales support and may travel to customer and company offices.

Own a named account list across Singapore and SE Asia, manage full sales cycle from prospecting to renewal, exceed revenue targets, run tailored AI product demos, and collaborate with cross-functional teams to tailor solutions for APAC legal and professional services clients.