Teams at GitLab

Lead strategic field engagements for enterprise prospects and customers across Australia or Singapore. Build executive relationships, provide thought leadership on DevSecOps transformations, shape solution strategy, influence product roadmaps, curate field feedback, develop regional expertise, and advocate for customers. The role requires deep enterprise software architecture, cybersecurity and compliance solution experience, strong communication skills, and willingness to travel and use GitLab extensively.

Own GitLab’s APJ customer advocacy program by identifying and nurturing customer advocates, developing case studies and references, coordinating events and executive engagements, and amplifying customer stories across campaigns and go-to-market activities. The role partners with sales, marketing, customer success, and product teams, manages advocacy requests, tracks program performance and pipeline influence, and adapts engagement strategies across diverse APJ markets in a remote environment.

Leads a distributed Asia Pacific team of Customer Success Architects and Managers responsible for customer adoption, account health, satisfaction, advocacy, and renewals. Coaches team members, manages staffing and resources, develops executive customer relationships, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and execution while driving measurable outcomes and software consumption.