Teams at Genetec

Coordinate APAC order fulfillment, forecasting, logistics, customs compliance, and post-sales operations. Use Dynamics 365 to process orders and RMAs, liaise with Sales, Procurement, Logistics, Finance, and compliance teams, manage shipments with freight partners, and maintain certification records (ACMA, EESS).

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.