Jobs at Genetec

Coordinate APAC order fulfillment, forecasting, logistics, customs compliance, and post-sales operations. Use Dynamics 365 to process orders and RMAs, liaise with Sales, Procurement, Logistics, Finance, and compliance teams, manage shipments with freight partners, and maintain certification records (ACMA, EESS).

Provide post-sales technical support via phone, email, chat and on-site. Diagnose and resolve hardware, networking, storage and software issues, escalate critical incidents, document tickets and assist R&D. Perform installations, deployments, training, and customer-facing professional services for Genetec security solutions.

Provide post-sales technical and field support for Genetec security solutions: diagnose and resolve software/hardware issues, perform on-site installs and PoCs, maintain customer relationships, document cases, collaborate with R&D, and contribute to product and support improvements.

As a Partner Success Specialist, you will manage partner relationships, coordinate pre-sales and training activities, and oversee SDK integration processes.

Lead APAC marketing to increase brand visibility, drive demand, align with sales and partners, run digital and partner programs, manage agencies and budgets, and develop the regional marketing team.

The Office Administrator will manage daily operations, support HR activities, coordinate meetings, and liaise with vendors at the APAC office.

Manage and grow sales and relationships with Genetec customers, partners, and integrators across Singapore/SE Asia. Develop territory and vertical accounts, track opportunities, respond to RFIs/RFQs, prepare proposals, coordinate with technical support, maintain CRM data, monitor customer satisfaction, and stay current on product, market, and compliance trends.