Teams at Genesys

Serve as the regional Total Rewards expert for Asia Pacific, partnering with HR, Payroll, Finance and vendors to design and execute compensation and benefits programs, ensure compliance, lead market benchmarking, support governance, drive operational improvements, and advise on equity, incentives and M&A-related rewards matters.

Lead APAC digital Customer Success team to drive adoption, retention, renewals, and expansion using digital-first, AI-driven self-service and automation. Monitor health and trends via Gainsight, Salesforce, Tableau and GenAssist, scale success practices, coach India sub-region, and partner with Sales, Renewals, Professional Services to deliver measurable customer outcomes and revenue growth.

Lead strategic AI and experience orchestration engagements to accelerate sales adoption of Genesys AI. Advise customers on AI use cases, run workshops and proofs of concept, support deal strategy, enable field programs, create sales materials, and partner cross-functionally to drive measurable CX outcomes.