Teams at Genesys

Leads the APAC Solutions Consulting organization through senior leaders, setting strategy, developing talent, partnering with Sales and cross-functional executives, and improving customer and commercial outcomes. The role oversees executive discovery, solution strategy, validation, value demonstration, performance measurement, market intelligence, and adoption of AI, CCaaS, cloud, and digital engagement technologies across geographically distributed teams.

Serve as the regional Total Rewards expert for Asia Pacific, partnering with HR, Payroll, Finance and vendors to design and execute compensation and benefits programs, ensure compliance, lead market benchmarking, support governance, drive operational improvements, and advise on equity, incentives and M&A-related rewards matters.

Leads Genesys’ Asia Solution Consulting organization, managing and developing a high-performing team that supports sales growth. Partners with Sales, Product, Engineering, and regional leadership to execute go-to-market strategies, deliver tailored AI and CCaaS solutions, strengthen customer and partner relationships, and improve consulting processes. Represents Genesys at customer engagements and industry events while monitoring performance metrics, guiding innovation, and ensuring strong domain expertise.