Jobs at Genesys

Leads the APAC Solutions Consulting organization through senior leaders, setting strategy, developing talent, partnering with Sales and cross-functional executives, and improving customer and commercial outcomes. The role oversees executive discovery, solution strategy, validation, value demonstration, performance measurement, market intelligence, and adoption of AI, CCaaS, cloud, and digital engagement technologies across geographically distributed teams.

Serve as the regional Total Rewards expert for Asia Pacific, partnering with HR, Payroll, Finance and vendors to design and execute compensation and benefits programs, ensure compliance, lead market benchmarking, support governance, drive operational improvements, and advise on equity, incentives and M&A-related rewards matters.

Leads Genesys’ Asia Solution Consulting organization, managing and developing a high-performing team that supports sales growth. Partners with Sales, Product, Engineering, and regional leadership to execute go-to-market strategies, deliver tailored AI and CCaaS solutions, strengthen customer and partner relationships, and improve consulting processes. Represents Genesys at customer engagements and industry events while monitoring performance metrics, guiding innovation, and ensuring strong domain expertise.

The Senior Solution Consultant supports complex enterprise sales by conducting technical discovery, workshops, demos, RFx responses, solution design, and architecture documentation. The role maps customer business and technical needs to Genesys solutions, develops reusable integrations and infrastructure solutions, and presents business value to executive stakeholders. Responsibilities include leading presales teams, creating sizing calculations and diagrams, advising on CCaaS and AI technologies, and collaborating with sales, partners, architects, engineers, and services teams.

Drive net-new enterprise software revenue by owning complex, multi-million-dollar sales cycles. Build executive relationships, develop territory and prospecting plans, generate pipeline, forecast and close deals, and coordinate cross-functional resources. Sell Cloud/SaaS and AI-powered CX solutions (CCaaS, WEM, conversational AI, CRM), lead team-selling initiatives, and support upsell and long-term account strategies. Travel up to 50% and work in a hybrid environment.