Teams at Fujifilm Europe

Build and run data-driven customer lifecycle marketing programs to improve onboarding, adoption, engagement, retention, renewals, and expansion. Design journey maps, segmentation, and multi-touch campaigns; use CRM and marketing automation for trigger-based journeys; measure program performance and optimize with analytics. Lead cross-functional execution with sales, product, content, and analytics teams to drive measurable customer and revenue outcomes.

Lead technical consulting teams for pre-sales, delivery, maintenance and offshore vendor management for customer communication and enterprise content management solutions. Own technical solutioning for bids, ensure project delivery and support SLAs, manage vendor operations, coach staff, track operational metrics, and drive continuous improvement across professional services.

Support stakeholders in analyzing and documenting business processes, identifying improvement and automation opportunities, maintaining an improvement pipeline, aiding business case development, supporting requirements, testing and deployment, participating in workshops, and preparing presentations and documentation to drive continuous improvement.