Search the 5 jobs at Fireblocks

The Talent Acquisition Partner will manage end-to-end recruitment processes for Fireblocks, focusing on sourcing and engaging top talent, tracking hiring performance metrics, and collaborating closely with hiring partners. This role requires strong communication skills and a strategic approach to building diverse talent pipelines.

Lead a regional team of Strategic Customer Success Managers and Renewal Managers to drive customer success outcomes and increase customer retention, business expansion, adoption, and satisfaction within regional accounts. Develop and execute value-oriented customer success strategies aligned with overall company goals. Foster customer advocacy and cultivate strong customer relationships. Measure and optimize customer success initiatives through metrics and analytics.

As a Sales Engineer, you will manage projects and clients from product demonstrations to onboarding. This includes tailoring demos, providing technical presentations, assisting with POC setup, and participating in RFPs while collaborating with internal teams to meet customer needs in the digital asset space.

The Enterprise Architect will manage end-to-end product solutions by analyzing customer use cases, designing architecture, and handling integrations. This role involves collaborating across departments, troubleshooting issues, and ensuring high-quality service delivery to financial institutions adopting blockchain technology.

As a Technical Support Engineer, you will solve complex problems related to digital assets, provide real-time support using CRM tools and Slack, and collaborate with DevOps and SRE teams. You will manage cases meticulously and ensure adherence to business processes while delivering top-notch support for Fireblocks's SaaS platform.