Teams at Figma

Lead and develop the Enterprise & Technical Support team to deliver premium customer experiences. Manage KPIs, coach staff, drive operational improvements with Support Ops, and collaborate with Sales, Product, and Engineering to resolve complex enterprise issues. Use product analytics to surface trends, inform product improvements, and support high-complexity escalations.

Manage full-cycle recruiting for go-to-market functions across Singapore and APAC. Partner with executives and hiring leaders on talent strategies, source passive candidates, build representative pipelines, analyze recruiting data, improve processes, and deliver a strong candidate experience in a high-growth SaaS environment.

Manage existing customer accounts, communicate platform and pricing information, qualify inbound sales requests, close subscription expansions and renewals, process billing changes, and collaborate with Sales, Support, Billing, Order Management, and Marketing. The role is designed to build foundational SaaS sales expertise and support progression toward senior inside sales and account executive positions.