Teams at Figma

Lead and develop the Enterprise & Technical Support team to deliver premium customer experiences. Manage KPIs, coach staff, drive operational improvements with Support Ops, and collaborate with Sales, Product, and Engineering to resolve complex enterprise issues. Use product analytics to surface trends, inform product improvements, and support high-complexity escalations.

As the People Partner for Japan & APAC, you'll enhance leadership capability, refine organizational design, and align talent strategies with business priorities, collaborating with cross-functional teams to implement high-impact initiatives.

As an Enterprise Support Specialist, you will provide technical support to Enterprise customers, diagnose issues, and collaborate with internal teams to ensure high-quality service while advocating for customer needs.