Teams at Figma

Troubleshoot complex Figma Weave customer issues, diagnose root causes, report bugs to Engineering, manage critical technical problems through resolution, and advocate for product improvements. Develop support tooling, documentation, and training; identify customer-impacting trends; communicate technical issues to technical and non-technical stakeholders; and collaborate with Product, Engineering, and Support teams.

Manage and grow a commercial account pipeline through inbound and outbound prospecting, value-based selling, executive relationship building, account planning, and deal progression. The role targets software and SaaS customers with 100–2,000 employees, supports Figma evaluations and enterprise deployments, and collaborates with Support, Engineering, Marketing, Customer Success, and Community teams. Mandarin fluency is required to support accounts in Greater China.

The Strategic Account Executive will develop executive relationships, build a sales pipeline, navigate complex sales processes, and ensure sales effectiveness among strategic accounts.