Jobs at Figma

Lead and develop the Enterprise & Technical Support team to deliver premium customer experiences. Manage KPIs, coach staff, drive operational improvements with Support Ops, and collaborate with Sales, Product, and Engineering to resolve complex enterprise issues. Use product analytics to surface trends, inform product improvements, and support high-complexity escalations.

Manage full-cycle recruiting for go-to-market functions across Singapore and APAC. Partner with executives and hiring leaders on talent strategies, source passive candidates, build representative pipelines, analyze recruiting data, improve processes, and deliver a strong candidate experience in a high-growth SaaS environment.

Manage existing customer accounts, communicate platform and pricing information, qualify inbound sales requests, close subscription expansions and renewals, process billing changes, and collaborate with Sales, Support, Billing, Order Management, and Marketing. The role is designed to build foundational SaaS sales expertise and support progression toward senior inside sales and account executive positions.

Partner with APAC sales leaders to scale revenue via forecasting, reporting, pipeline analysis, quota and org design, regional MBR/QBR reviews, and maintaining sales systems and dashboards while championing AI adoption.

Serve as a trusted technical advisor for enterprise customers to drive adoption, integration, and scaling of Figma. Lead technical assessments, guide API and identity integrations, support design-to-code workflows, deliver workshops, and collaborate with sales, product, and developer teams to reduce technical risk and enable growth.

The Strategic Account Executive will develop executive relationships, build a sales pipeline, navigate complex sales processes, and ensure sales effectiveness among strategic accounts.