Teams at Epiq

Provides specialized technical support for IT systems, troubleshoots issues, implements solutions, collaborates across teams, and documents technical processes. Requires a bachelor’s degree in IT, computer science, or a related field; 5–7 years of technical support or analysis experience; strong analytical, communication, organizational, project management, and forensic analysis skills; and CompTIA Security+ and CISSP certifications.

Build and operate scalable backend services and APIs for an AI-driven legal platform. Responsibilities include asynchronous message-queue processing, document data pipelines, PostgreSQL schema and query optimization, authentication and authorization, search and vector storage integration, observability, automated testing, CI pipelines, technical design, production support, and on-call participation.

Lead and grow client relationships and a team of client services professionals for eDiscovery matters. Oversee project scoping, staffing, budgets, WIP, billing, quality control, and client communications; drive best practices, training, escalation handling, and regional sales support while mentoring staff and supporting strategic initiatives.