Teams at Endex

Own commercial expansion within existing B2B customer accounts by identifying new teams, workflows, and buying groups. Manage expansion discovery, proposals, negotiations, procurement, account plans, stakeholder maps, and forecasts. Coordinate with customer success and deployment teams while aligning expansion timing and customer commitments. The role requires strong account management, commercial judgment, organization, communication, and a demonstrated ability to convert additional use cases into commercial growth.

Translate operational needs into system requirements, process maps, acceptance criteria, workflow configurations, and data integrations. Analyze business applications, improve data quality, diagnose integration issues, coordinate user acceptance testing, maintain documentation, and manage system change rollouts across internal teams.

Own a product area from customer discovery through delivery and iteration. Observe user workflows, identify underlying needs, prioritize capabilities, define product direction, shape feasible solutions with design and engineering, and measure AI agent quality across correctness, task completion, latency, and user trust. Communicate decisions to customer-facing teams and use prototypes, evaluations, and product judgment to guide prioritization.