Offices at Dynatrace

The Service Solutions Director at Dynatrace is responsible for enhancing Customer Success strategies and driving sales of Professional Services. This role involves collaborating closely with sales teams, developing strong partner relationships, and ensuring successful transitions to post-sales teams. Key tasks include optimizing sales processes, participating in RFP responses, and providing insights for improving service offerings.

As a Senior Customer Success Engineer at Dynatrace, you will manage post-sales relationships with enterprise customers, ensure successful deployment of products, provide technical support, and act as a liaison between customers and Dynatrace teams. Your role includes strategy development, customer advocacy, training, and participating in business reviews, all while striving for high customer satisfaction and retention.