Teams at DXC Technology

Join DXC Technology’s GRIT program as an IT Support Engineer Trainee. The role provides fresh graduates with structured training, hands-on exposure to enterprise IT operations, and practical experience supporting digital and technology environments. Trainees will develop industry-relevant skills in a collaborative, primarily in-person work environment, preparing them for future full-time technology roles.

Provides onsite end-user IT support, including Windows and application troubleshooting, hardware break-fix, printer and peripheral support, infrastructure smart hands assistance, asset lifecycle management, ticket queue administration, vendor coordination, documentation, and SLA compliance. The role requires strong customer service, Mandarin and English fluency, multitasking, and at least two years of end-user support experience.

Manages IT operations, incident resolution, problem management, support engineers, customer communications, SLA compliance, reporting, root-cause analysis, and service improvement. Coordinates internal, subcontractor, and third-party support teams; drives major incidents and problem tickets to closure; tracks KPIs; conducts post-incident reviews; and works onsite in 12-hour rostered shifts.