Teams at Duetto

Own technical support cases end-to-end for a hotel revenue management platform: investigate data discrepancies and integrations, identify defects, document reproduction steps, update KCS knowledge base, collaborate in real-time troubleshooting, and use tools like Excel, XML, and APIs to resolve issues while meeting response time and satisfaction targets.

Own expansion across assigned Silver accounts and hunt new long-tail hotel prospects in APAC. Manage full sales cycle, run outreach campaigns with BDR/Marketing, align with field sales, maintain Salesforce pipeline and forecasting, and use AI tools to accelerate prospecting and outreach.