Teams at Databricks

Provides high-touch technical support for strategic Databricks customers. Manages critical support cases, coordinates Engineering, Product, SMEs, and account teams, drives issue resolution, identifies case trends, engages executives, leads customer roundtables, and promotes customer self-sufficiency. Requires strong project management, distributed big data problem-solving, application development experience, and professional Mandarin and English proficiency.

Own the non-technical lifecycle of customer-facing forward deployment engagements, from executive discovery and value definition through MVP scoping, PRD creation, agile delivery, launch, adoption, and strategic handoff. Partner with sales and engineering, manage stakeholders and escalations, prioritize backlogs, test solutions, quantify business value, and identify future engagements. Travel may reach 50%.

Own and expand strategic public-sector enterprise accounts for Databricks, securing new logos and increasing platform adoption. Build C-level relationships, identify data and AI use cases, develop account and partner strategies, guide complex negotiations, and coordinate internal technical teams and ecosystem partners. The role requires extensive experience selling complex, usage-based SaaS or data and AI/ML solutions to large enterprise and healthcare public-sector customers.