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Own end-to-end SaaS implementations from kickoff through go-live, managing client relationships, requirements, timelines, milestones, and issue resolution. Support technical pre-sales through discovery, solution design, demonstrations, proofs of concept, and RFP/RFI responses. Translate technical needs into implementation plans, provide best-practice guidance, maintain project and CRM records, and collaborate with Sales, Product, Engineering, and Customer Success teams.
