Teams at Convera

Manage customer interactions, escalated cases, transaction processing, and operational enquiries across phone, email, case management, and digital channels. Investigate discrepancies, identify risks, meet service-level targets, maintain accurate documentation, and ensure regulatory compliance. The role also supports process improvements, operational projects, quality reviews, colleague mentoring, onboarding, and complex-case resolution while delivering empathetic, high-quality customer service.

Provides high-quality customer support to Convera clients through phone, email, chat, and other service channels. Responsibilities include resolving diverse customer issues, driving first-contact resolution, explaining products and regulatory requirements, identifying service improvements, and supporting business projects. The role requires strong communication, empathy, attention to detail, problem-solving skills, adaptability, fluent English, and Singapore citizenship or permanent residency.

Develops and prices tailored FX hedging and derivative solutions for corporate and SME clients. The role manages client hedging portfolios, executes trades, presents treasury policies, leads discovery meetings, represents the company at industry events, and drives revenue through strategic hedging opportunities. Candidates need hands-on FX hedging experience, knowledge of option structures and risk management, strong analytical and communication skills, sales experience, and proficiency with financial-market tools.