Cohu, Inc.
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Software • Analytics • Semiconductor
Provides technical support for key customer accounts by analyzing equipment and process issues, coordinating root-cause resolution, supporting beta evaluations and installations, training customers, issuing technical updates, and driving engineering improvements. The role involves troubleshooting multidisciplinary problems, tracking escalations, maintaining customer-specific technical information, reporting progress to management, and ensuring adherence to quality and business processes.
Software • Analytics • Semiconductor
Support validation and audit activities, assist daily QA operations, maintain the QMS, investigate customer complaints, and help qualify and improve suppliers while ensuring accurate documentation and adherence to SOPs.
