Jobs at Cloudflare

The Senior Customer Engineer will manage customer relationships, validate technical solutions, and drive account growth while leveraging AI for workflow automation.

This role targets mid-market accounts in iGaming, focusing on customer acquisition and expansion while managing a sales pipeline and strategic relationships.

Provide advanced technical support and advisory to enterprise customers on network security and performance (OSI layers 3,4,7). Troubleshoot DDoS, BGP, GRE, SSL/TLS, firewall/WAF, and hosting issues; perform packet analysis; create docs and KB articles; collaborate with engineering; and use automation and generative AI to accelerate incident response.

Embed as a hands-on technical expert within customer teams to design, configure, and optimize Cloudflare solutions. Lead implementations, build automations and prototypes, produce architecture and delivery artifacts (HLD/LLD, runbooks, test/deployment plans), run workshops and knowledge transfer, and act as customer advocate to Cloudflare product and engineering teams while aligning technical outcomes to business objectives.

Lead APAC Service Provider and MSSP partner strategy, manage strategic SP accounts, build joint GTM solutions, drive executive engagement, enable scalable implementation and automated training, own business and quarterly planning, use data and automated pipelines for forecasting and pipeline development to grow revenue across multiple partners.

Lead end-to-end delivery and governance of Professional Services engagements, managing scope, schedule, budget, risk, and communications. Coordinate cross-functional technical teams and stakeholders, monitor financial health, refine delivery methodologies, transform project data into actionable insights, and leverage AI tools to automate reporting, meeting summaries, and risk detection. Create internal and customer-facing assets and capture lessons learned to improve scalability and customer satisfaction.

Serve as the primary post-sales technical contact for enterprise customers, troubleshoot complex network and security issues, drive escalations, conduct architectural reviews and proactive risk remediation, coordinate across Product/Engineering/Support, deliver executive communication and post-incident reports, and support account health through quarterly reviews and AI-augmented operations.

Sell Cloudflare solutions into mid-market iGaming accounts across ASEAN. Acquire new logos and expand existing accounts, present technical value to C-level and technical teams, build pipeline, negotiate contracts, forecast outcomes, and scale territory via partners while traveling frequently.

Drive territory revenue by landing and expanding digital-native customers. Build strategic relationships, partner with channel and technical teams to manage multi-product platform deals, forecast and maintain pipeline discipline, support onboarding and adoption, and use AI and sales tools to accelerate outcomes.

This role focuses on acquiring prospective customers and expanding existing accounts within the mid-market segment, targeting companies with up to 2,500 employees. Responsibilities include driving new business, customer engagement, and relationship building while achieving sales targets.

The Enterprise Account Executive is responsible for managing and growing a portfolio of enterprise accounts in Hong Kong, focusing on new customer acquisition and expansion within the financial services sector.

Serve as a quota-carrying technical trusted advisor across the customer lifecycle: lead technical discovery, design bespoke architectures, run demos and PoCs, drive adoption and expansion, and use AI-augmented workflows to automate routine tasks.

Manage full sales cycle for assigned enterprise and public sector accounts, drive new revenue, upsells, renewals, build executive relationships, negotiate multi-year platform deals, partner on onboarding and adoption, and maintain pipeline discipline and forecasting.

Drive revenue growth across a Digital Native Indonesia territory by landing and expanding enterprise customers. Build strategic relationships, manage negotiations for multi-year platform deals, collaborate with partners and internal teams for onboarding and renewals, maintain disciplined pipeline and forecasting, and leverage AI and sales tools to accelerate outcomes.

Drive revenue growth for assigned Digital Native accounts in Singapore by landing and expanding platform-level deals. Build executive relationships, translate technical value of Cloudflare solutions, manage multi-product negotiations, partner with channel and post-sale teams for adoption and renewals, and maintain disciplined pipeline, CRM hygiene, and forecasting.

Drive enterprise sales in Thailand by landing and expanding assigned accounts. Build strategic relationships, manage multi-year platform deals, partner with channel and delivery teams, drive pipeline and forecasting, and stay engaged through onboarding and renewal to ensure measurable outcomes.

Lead APAC field marketing to define demand strategy, drive pipeline, scale and mentor a regional team, operationalize Human+AI automation, own events and ABM for enterprise accounts, align with sales/product, and manage regional marketing budget and performance reporting.

Lead rapid-response and proactive reliability work for high-severity, customer-facing incidents. Debug across edge, network, DNS, transport, and customer stacks; own on-call, postmortems, and remediation. Build telemetry, detectors, diagnostic tooling, and automation with Product Engineering. Mentor support teams, define reliability metrics, and ship AI-assisted diagnostics to reduce detection and resolution time.

The Customer Engineer will serve as a technical advisor, managing customer relationships, validating technical solutions, and ensuring long-term adoption and growth of Cloudflare's services while leveraging AI for workflow automation.

The Enterprise Customer Engineer at Cloudflare acts as a technical advisor managing customer relationships, technical validations, and business expansions through AI-augmented workflows.