Articles about Cloudflare

Provide advanced technical support and advisory to enterprise customers on network security and performance (OSI layers 3,4,7). Troubleshoot DDoS, BGP, GRE, SSL/TLS, firewall/WAF, and hosting issues; perform packet analysis; create docs and KB articles; collaborate with engineering; and use automation and generative AI to accelerate incident response.

Embed as a hands-on technical expert within customer teams to design, configure, and optimize Cloudflare solutions. Lead implementations, build automations and prototypes, produce architecture and delivery artifacts (HLD/LLD, runbooks, test/deployment plans), run workshops and knowledge transfer, and act as customer advocate to Cloudflare product and engineering teams while aligning technical outcomes to business objectives.

Lead end-to-end delivery and governance of Professional Services engagements, managing scope, schedule, budget, risk, and communications. Coordinate cross-functional technical teams and stakeholders, monitor financial health, refine delivery methodologies, transform project data into actionable insights, and leverage AI tools to automate reporting, meeting summaries, and risk detection. Create internal and customer-facing assets and capture lessons learned to improve scalability and customer satisfaction.