Teams at Citi

Provide global production support for reconciliation applications, maintaining stable, resilient, and observable environments. Resolve incidents and problems, perform root-cause analysis, manage escalations, improve monitoring and failover, and automate toil-reduction initiatives. Collaborate with regional support, development, infrastructure, and business teams to ensure 24/7 application availability and service quality across critical banking systems.

Develop and maintain high-quality front-end applications using React and TypeScript. Manage state with Redux, build reusable UI components, write comprehensive unit tests, contribute to application architecture, conduct code reviews, and improve performance and maintainability. Collaborate with front-office, product, and engineering teams to deliver efficient solutions, reduce operational risk, and support business growth.

Leads L2 production support for mission-critical corporate banking applications and distributed online banking platforms. Oversees incident management, triage, root cause analysis, resilience, and 24/7 availability. Designs observability dashboards and end-to-end monitoring across hybrid cloud, container, database, and messaging environments. Partners with engineering, architecture, infrastructure, and business teams; identifies system enhancements, manages risks, mentors support teams, and advances AI-driven automation and remediation.