Cin7 Innovation & Technology Culture

What types of products or services does your engineering team work on/create? What problem are you solving for customers?

At Cin7, our engineering and product teams are building a comprehensive suite of AI agents, each purpose-built to support a specific stage of a product seller’s lifecycle. Our vision is that everyone involved in managing or selling products will have their own intelligent “AI clone” within our inventory management platform, an assistant that helps streamline their daily workflows, make data-driven decisions and ultimately work smarter.

We’re also developing a master agent to coordinate these specialized agents, enabling them to collaborate on complex, multi-step tasks. To power this ecosystem, we’re rethinking our data architecture to ensure our agents have secure, efficient access to the information they need — without compromising privacy.

Unlike generic AI integrations, we’re developing our own proprietary models and algorithms to solve the unique challenges of product sellers. This original approach will transform Cin7 from a system that manages inventory into an intelligent partner that helps our customers run their businesses more effectively.

Tell us about a recent project where your team used AI as a tool. What was it meant to accomplish? How did you use AI to assist?

We leverage AI to develop AI, integrating AI tools extensively into our daily workflows. Team members independently select and utilize various AI tools, often switching between them multiple times throughout the day. We also prioritize training our entire organization on effective AI prompting and educating colleagues on the opportunities and risks associated with AI. To encourage AI adoption, we ensure everyone understands the fundamental technologies behind AI. We recognize and address the concerns of those who feel left behind or are hesitant to ask questions, committed to ensuring no one is excluded and that there are no barriers to AI use in any department.

We’ve observed that increased education leads to more creative AI workflow ideas, which are then integrated into our existing tech stack. A dedicated Slack channel facilitates the sharing of these ideas, actively buzzing, as our employees evolve into AI power users.

What would that project have looked like if you didn't have AI as a tool to use? How has AI changed the way you work, in general?

At Cin7, AI is integral to nearly every project, making it difficult to imagine our work without it. As an AI-centric organization, we are committed to staying at the forefront of AI technology across all roles and departments. Our dedication to AI begins with recruitment, where a candidate’s familiarity and positive sentiment toward AI can influence their standing. A lack of engagement with AI is seen as a missed opportunity and a disregard for company resources. We believe that when utilized effectively, AI tools can stimulate creativity and lead to innovative solutions.

Rather than dictating our objectives, AI assists us in executing tasks once our goals are defined, allowing us to focus on the quality of the outcomes. While AI is deeply embedded in our workflow, it doesn’t alter our fundamental mission: Enabling product sellers to manage less, sell more and gain complete visibility across their entire inventory ecosystem. This has been our focus long before AI’s widespread adoption and will continue to be so as AGI emerges. It doesn’t change what we do, but it profoundly transforms how we do it.