Teams at Cartrack

Manage and grow relationships with corporate customers, educate clients on product features, identify upsell/cross-sell opportunities, resolve inquiries with internal teams, maintain CRM records, and meet retention, engagement, and revenue targets through proactive consultative support.

Oversee regional QA for call centre operations: monitor processes, evaluate calls, coach agents and team leaders, produce QA reports and scorecards, identify trends, conduct calibrations, investigate complaints, and ensure compliance with policies and regulations.

Manage after-sales team to meet KPIs, improve cross-department coordination, optimize operational processes, boost customer satisfaction and retention, handle escalations, and produce weekly/monthly reports while training and leading staff.