Jobs at Cartrack

Provide technical support for Cartrack applications and related hardware, troubleshooting issues, installing/configuring systems, monitoring performance, documenting procedures, training users, and collaborating on IT projects.

Investigate and diagnose OEM integration and Fleet API issues via SQL queries, API testing, log and data analysis; reproduce problems, determine root cause, communicate findings to customers and engineering, and improve documentation and processes.

Support social media and content creation across LinkedIn, Facebook, and Instagram. Plan, film, and edit short-form videos, produce blog content and case studies, assist events and partnerships, manage marketing operations and databases, and collaborate with sales and regional teams to drive SEO and lead-generation objectives.

Maintain full sets of accounts, perform month-end and year-end closing, prepare financial statements and reconciliations, manage payments/billing and cash flow, handle income/VAT filings, ensure compliance, liaise with auditors/tax agents/bankers, maintain accounting system master data, and support process improvements and ad-hoc accounting tasks.

Manage and grow relationships with corporate customers, educate clients on product features, identify upsell/cross-sell opportunities, resolve inquiries with internal teams, maintain CRM records, and meet retention, engagement, and revenue targets through proactive consultative support.

Lead month-end, quarter-end and year-end financial consolidation and prepare consolidated financial statements under IFRS/GAAP. Reconcile intercompany balances, support audits, produce management reports and financial analysis, assist budgeting/forecasting, maintain controls, and collaborate with finance teams across the group on ad-hoc projects.

Oversee regional QA for call centre operations: monitor processes, evaluate calls, coach agents and team leaders, produce QA reports and scorecards, identify trends, conduct calibrations, investigate complaints, and ensure compliance with policies and regulations.

Manage after-sales team to meet KPIs, improve cross-department coordination, optimize operational processes, boost customer satisfaction and retention, handle escalations, and produce weekly/monthly reports while training and leading staff.