Jobs at Cartrack

Manage and grow relationships with corporate customers, educate clients on product features, identify upsell/cross-sell opportunities, resolve inquiries with internal teams, maintain CRM records, and meet retention, engagement, and revenue targets through proactive consultative support.

Manage after-sales team to meet KPIs, improve cross-department coordination, optimize operational processes, boost customer satisfaction and retention, handle escalations, and produce weekly/monthly reports while training and leading staff.

Oversee regional QA for call centre operations: monitor processes, evaluate calls, coach agents and team leaders, produce QA reports and scorecards, identify trends, conduct calibrations, investigate complaints, and ensure compliance with policies and regulations.

Provide technical support for Cartrack applications and related hardware, troubleshooting issues, installing/configuring systems, monitoring performance, documenting procedures, training users, and collaborating on IT projects.