Jobs at Braze

Leads APAC employer branding and employee experience initiatives, including culture programs, hybrid workforce experiences, onboarding, ERGs, internal events, engagement programs, recruitment campaigns, employer brand content, talent community management, workplace awards, and DEI-aligned initiatives. The role partners cross-functionally with People, Talent Acquisition, Communications, Brand, Social Impact, and global teams to attract candidates and strengthen employee engagement and retention.

Owns end-to-end renewals for a portfolio of customers, with emphasis on complex and strategic accounts. Manages renewal strategies, commercial proposals, negotiations, forecasting, churn and retention analysis, quoting, and order forms. Partners cross-functionally with Sales, Customer Success, Finance, Legal, and Deal Desk. Serves as a subject matter expert and escalation point, mentors Renewal Managers, and improves renewal processes, CRM data quality, systems, and reporting without direct people-management responsibility.

Provide end-to-end technical customer support for SaaS and mobile products, resolving product, integration, configuration, and troubleshooting issues. Become a platform expert, guide best practices, increase product adoption, collaborate with Customer Success, Account Management, Product, and Engineering, and contribute to process improvements and knowledge sharing. The role follows a Wednesday-to-Sunday schedule from 9:00 AM to 6:00 PM.

Manages enterprise customer relationships in Thailand, serving as a trusted advisor and primary contact. Drives renewals, retention, product adoption, customer advocacy, account health, upsell opportunities, executive reviews, and feedback collection. Coordinates with technical and internal teams, supports escalations and onboarding transitions, provides customer education, and mentors junior colleagues. The role requires strong communication, complex account management, technical knowledge of SaaS-related domains, Thai fluency, and occasional international travel.

Drive new business, renewals and expansion for Braze's customer engagement SaaS in Thailand and Vietnam. Build pipeline, manage field sales with frequent onsite meetings, collaborate with Success/RevOps/Product, analyze product usage to identify growth, and present value to executives while coordinating cross-functional resources for onboarding and feature adoption.

Leads the JAPAC Business Development organization, managing and coaching BDRs, senior BDRs, specialists, and first-line leaders. Owns outbound pipeline growth, quota attainment, hiring, onboarding, performance management, enablement, forecasting, reporting, and operational excellence. Collaborates with Sales, Marketing, and Partnerships leaders to improve territory coverage and revenue generation across Asia, ANZ, Gulf, and Japan. The role is based in Singapore or Sydney and requires regional travel.

Lead APAC communications strategy and execution to build brand awareness, thought leadership, and executive visibility. Localize global narratives, manage media and agency relationships, support product and customer storytelling, collaborate cross-functionally, and measure communications impact to optimize regional strategy.