Jobs at Braze

Provide end-to-end technical customer support for SaaS and mobile products, resolving product, integration, configuration, and troubleshooting issues. Become a platform expert, guide best practices, increase product adoption, collaborate with Customer Success, Account Management, Product, and Engineering, and contribute to process improvements and knowledge sharing. The role follows a Wednesday-to-Sunday schedule from 9:00 AM to 6:00 PM.

Manages enterprise customer relationships in Thailand, serving as a trusted advisor and primary contact. Drives renewals, retention, product adoption, customer advocacy, account health, upsell opportunities, executive reviews, and feedback collection. Coordinates with technical and internal teams, supports escalations and onboarding transitions, provides customer education, and mentors junior colleagues. The role requires strong communication, complex account management, technical knowledge of SaaS-related domains, Thai fluency, and occasional international travel.

Win and grow Braze AI business by engaging senior customer stakeholders, leading AI solution discussions, quantifying business impact, supporting proofs of value, enabling sales colleagues on reinforcement learning, and communicating customer needs to product and marketing teams. Represent Braze AI at meetings, events, conferences, and trade shows while coordinating pre-sales, post-sales, and technical implementation teams.

Drive new business, renewals and expansion for Braze's customer engagement SaaS in Thailand and Vietnam. Build pipeline, manage field sales with frequent onsite meetings, collaborate with Success/RevOps/Product, analyze product usage to identify growth, and present value to executives while coordinating cross-functional resources for onboarding and feature adoption.

Leads the JAPAC Business Development organization, managing and coaching BDRs, senior BDRs, specialists, and first-line leaders. Owns outbound pipeline growth, quota attainment, hiring, onboarding, performance management, enablement, forecasting, reporting, and operational excellence. Collaborates with Sales, Marketing, and Partnerships leaders to improve territory coverage and revenue generation across Asia, ANZ, Gulf, and Japan. The role is based in Singapore or Sydney and requires regional travel.

Manage end-to-end recruiting for GTM/Sales: source, screen, and hire candidates; partner with hiring managers; analyze recruiting metrics and dashboards; scale processes and mentor peers.

Lead APAC communications strategy and execution to build brand awareness, thought leadership, and executive visibility. Localize global narratives, manage media and agency relationships, support product and customer storytelling, collaborate cross-functionally, and measure communications impact to optimize regional strategy.