Manage Braze’s technology and agency partner ecosystem across Southeast Asia. Collaborate with sales, customer success, delivery, and marketing teams to generate pipeline, support deal closures, improve customer utilization, and reduce churn. Develop joint business and strategic partner plans, coordinate partner marketing and enablement, coach account executives, conduct account mapping and QBRs, and build senior stakeholder relationships. Frequent travel across assigned SEA markets is required.

Leads APAC employer branding and employee experience initiatives, including culture programs, hybrid workforce experiences, onboarding, ERGs, internal events, engagement programs, recruitment campaigns, employer brand content, talent community management, workplace awards, and DEI-aligned initiatives. The role partners cross-functionally with People, Talent Acquisition, Communications, Brand, Social Impact, and global teams to attract candidates and strengthen employee engagement and retention.

Owns end-to-end renewals for a portfolio of customers, with emphasis on complex and strategic accounts. Manages renewal strategies, commercial proposals, negotiations, forecasting, churn and retention analysis, quoting, and order forms. Partners cross-functionally with Sales, Customer Success, Finance, Legal, and Deal Desk. Serves as a subject matter expert and escalation point, mentors Renewal Managers, and improves renewal processes, CRM data quality, systems, and reporting without direct people-management responsibility.