Teams at Avaloq

Designs, develops, tests, maintains, and supports business-critical CLM and CRM applications. Responsibilities include resolving production incidents, performing root cause analysis, implementing code fixes, enhancing existing services, supporting testing and UAT, documenting solutions, and collaborating with business analysts, service managers, product teams, and project delivery teams. The role also includes client workshops, agile development, Jira usage, and participation in an on-call rotation.

Leads client support operations for banking technology customers, serving as the primary support contact, managing incidents and escalations, ensuring SLA, audit, and compliance adherence, and coordinating internal teams and vendors. The role oversees critical incident response, supports 24/7 availability, analyzes service trends, improves processes, and maintains documentation and knowledge resources. It also requires client relationship management, technical communication, banking expertise, SQL, reporting, and rotational holiday support.

The Head of Strategic Finance Projects will reshape global finance operations, manage cross-functional ERP migrations, and drive strategic initiatives while leading a team and engaging stakeholders.