Jobs at Astro (astro.com)

Support product development by collaborating with stakeholders to define requirements, document user stories, assist QA testing, conduct user research and Chinese market and competitor analysis to inform product decisions and improve user experience.

Monitor audio/video quality and interactive services across DTH, broadband and new media from the Master Control Room. Perform network and system monitoring, fault resolution, ticket handling and first-level recovery to maintain 99.98% on-air availability. Coordinate live event monitoring, escalate issues per SOP, and prepare shift/weekly operations reports.

Build and own end-to-end customer-facing features for web and mobile. Develop backend services and RESTful APIs in Node.js/TypeScript, responsive frontends in React/Next.js, integrate AI/LLM features, work with AWS infrastructure, ensure observability and security, contribute to CI/CD and testing, and mentor junior engineers in an Agile team.

Coordinate with internal channel business units and external content providers to schedule and process media files, subtitles, images/posters, and live feed recordings. Issue production work orders, manage delivery timelines, handle urgent requests (including weekends/public holidays), and assist senior associates in departmental tasks while maintaining attention to detail and independent teamwork.

Lead budgeting, forecasting, financial planning and modelling; provide in-depth financial analysis and variance reporting; partner with business leaders and cross-functional teams to drive performance; ensure budgets are reflected in SAP; optimise processes and support ad-hoc strategic projects and senior leadership decision-making.

Lead corporate development, strategy and investor relations: evaluate partnerships, M&A and investments; build financial models and business cases; drive BPR and corporate KPI monitoring; gather market intelligence and competitive analysis; manage research projects and vendor contracts; prepare Board and market reporting; engage investors and lead corporate finance initiatives including project financing and asset optimization.

Manage end-to-end digital campaign execution: trafficking, QA, tracking implementation, daily performance monitoring and optimization, troubleshooting with ad tech teams, reporting and insights, mentoring junior campaign staff, and enforcing SOPs to ensure campaigns meet KPIs and budgets.

Lead financial reporting, month-end close, statutory compliance, budgeting and forecasting for the Radio business. Oversee balance sheet integrity, audits, tax collaboration, cost allocation and financial analysis. Manage and develop the finance team, prepare board-level reports, and drive process improvements and ad hoc projects.

Lead product and content marketing for key properties, own agency relationships and campaign execution, collaborate cross-functionally to build GTM plans, analyse campaign performance to drive acquisition, upsell and revenue, and manage and grow marketing team members.

Manage end-to-end digital campaign setup, trafficking, monitoring, optimization, troubleshooting, and reporting. Lead a small team to enforce SLAs, implement SOPs, liaise with ad tech and verification vendors, and apply insights to improve campaign performance across programmatic and social platforms.

Lead product and trade marketing for Astro PayTV: define GTM strategy across ATL/BTL/online/on-ground, align stakeholders, manage campaign rollouts, measure performance, drive partnerships and continuous improvement, and act as project manager for initiatives and business plans.

Lead design and governance of total rewards (base, variable, LTIPs, benefits); run annual compensation cycles, job evaluation and levelling; manage performance frameworks and cycles; perform compensation analytics, benchmarking and market intelligence; partner on reward-related projects and enablement to support people strategy.

Serve as primary post-sale client contact to manage and execute media campaigns across TV, radio, digital and on-ground channels. Coordinate internal teams, track budgets and KPIs, report performance, analyze outcomes, handle contract/invoice administration, and represent the company at client and trade events to drive retention and upsell opportunities.

Support enterprise sales planning by setting targets, forecasting, tracking performance, and producing reports and dashboards. Analyze sales trends and customer data to identify risks and opportunities. Assist budgeting, rolling forecasts, leads management, process improvements, automation, and sales communications to align stakeholders and improve data quality.

Plan, execute, and optimize paid digital acquisition campaigns across Meta, Google, TikTok, YouTube and SEM. Manage ad spend and audience lists, collaborate with agencies and internal teams to improve UX, and run CRM/CDP-driven campaigns using Salesforce/Insider/CleaverTap. Perform data analysis and Excel reporting to drive engagement and retention.

Support company-wide employee engagement and employer branding initiatives: plan and execute programs, produce communications and creative assets, manage SharePoint HR portal, coordinate photoshoots and videos, and assist on projects to strengthen workplace culture.

Provide legal support for radio, media and advertising businesses including content and music licensing, advertising and marketing contracts, data/privacy advisory, dispute management, corporate compliance, due diligence, and internal legal training. Coordinate with external counsel, manage piracy enforcement, draft commercial agreements and policies, and advise corporate functions on various legal matters to safeguard company interests.

Lead influencer strategy and business development: design full-funnel influencer frameworks, source and service clients, manage campaign execution and timelines, oversee KOL identification and negotiations, monitor performance metrics, analyze post-campaign reporting, provide strategic insights, and act as primary client contact including crisis management.

Support and produce English-language editorial content for Astro AWANI digital and social platforms: research, write and edit news stories and scripts, shoot or source photos/videos, edit and upload/stream multimedia, moderate social channels, and collaborate with editors to meet deadlines and grow web engagement.

Lead and develop a team of retention specialists to reduce churn, protect recurring revenue, and improve customer loyalty. Drive save strategies, monitor KPIs (save rate, churn, revenue retention, CSAT, NPS), oversee escalations, produce insights for leadership, and collaborate cross-functionally to improve processes and retention outcomes.