Teams at Ashby

Provide technical support for Ashby customers by diagnosing and resolving integration, API, and product issues; analyze logs and patterns to drive product improvements; create documentation and enablement materials; collaborate with engineering and support to escalate and resolve complex problems while ensuring excellent customer experience.

Lead and grow an APAC Product Support team, own regional support strategy and operations, resolve escalations, collaborate with Product/Engineering/Customer Success, improve processes and self-service, monitor KPIs, and drive team development and customer experience.

Provide day-shift APAC product support for Ashby customers: own complex SaaS tickets end-to-end, troubleshoot integrations, reproduce issues, guide customers on workflows, escalate appropriately, and contribute to projects that improve support processes and automation.