Teams at AlphaSense

Senior operations leader responsible for driving call volume growth, customer retention, and operational excellence for expert call services. Manage and develop a high-performing team, define staffing and performance strategies, analyze operational metrics, ensure quality service delivery, and collaborate cross-functionally to remove growth barriers.

Drive international Revenue Operations by building reporting and SFDC dashboards, optimizing sales processes, owning QBRs, designing territories, partnering with sales leaders and BI to deliver data-driven insights and implement revenue tools to scale the international sales organization.

The Senior Cloud Support Engineer role at AlphaSense involves delivering expert support for cloud services, troubleshooting technical issues, and collaborating with teams to enhance customer experiences.