Teams at Airbnb

Lead APAC enablement for Homes and Hotels, owning onboarding, training, and development for acquisition and account teams. Localize global content, deliver role-based programs, drive adoption of enablement tools (Highspot, Gong), partner cross-functionally, and track enablement impact to improve ramp time, conversion, retention, and revenue.

The Senior Specialist, Premium Support role involves providing exceptional customer service support, managing complex cases, and ensuring resolutions for Airbnb community members while adapting to business needs.

As a CS Specialist, Premium Support, you will provide exceptional customer service to Airbnb users, manage complex cases, personalize solutions, and engage with internal stakeholders while fostering high service standards.