Support monitoring, troubleshooting, and optimization of ExpressVPN's global network. Respond to alerts, assist incident resolution, document SOPs, join on-call rotations, and collaborate with senior engineers to maintain availability and performance.

Manage payment provider relationships, optimize payment flows and conversion rates, investigate processing errors, handle fraud and chargebacks, produce payment performance reports, implement payment solutions and fraud tools, document requirements, and drive process improvements.

Lead the development of an automated testing framework for the Lightway VPN protocol in Rust, ensuring quality and performance through scalable tests.