Lead front-line incident response for CCIBT: triage, coordinate platform/infrastructure/application teams, run war rooms, track milestones and risks, document outcomes, and deliver executive communications. Improve detection, automation, and tooling for incident management.

Front-line incident commander for CCIBT: triage and coordinate major incidents, drive platform and application engagement, run war rooms, track milestones and risks, maintain incident logs and handoffs, deliver executive communications, and improve detection, automation, and tooling.

Support APAC sales with end-to-end client onboarding: collect documentation, open accounts, configure platforms, coordinate with Sales, Operations, Legal, Compliance and Negotiation teams, track milestones, resolve exceptions, and drive process improvements.