Top Operations & Support Jobs in Singapore

Provide high-level administrative and operational support to the Head of Banking & Expansion APAC and APAC leadership. Manage complex calendars and inboxes across time zones, prepare meeting materials, track outcomes and priorities, organise international travel and visas, process expenses and approvals in Workday, plan leadership events and offsites, drive process improvements, and champion team culture and AI-enabled ways of working.

Provide end-to-end, high-touch support for high-value consumer and business customers to maximize retention. Own cases to resolution, aim for first-contact resolution, manage multi-channel high-volume workflows, diagnose complex issues creatively, de-escalate with empathy, educate customers, meet High Volume KPIs, and document scalable case resolutions and insights for leadership.

The Workforce Management Operations Partner Lead guides operational decision-making by translating WFM insights, mentoring staff, and shifting focus from reactive staffing to planned execution.

Drive servicing operations improvements through data-driven discovery, incident management, agent observation, process and product solution design, mid-complexity cross-functional project leadership, metric deep dives, dashboard creation, and stakeholder alignment to reduce contact and defect rates.

Lead an APAC arbitration team to manage complex complaint escalations, liaise with global arbitration bodies, produce data-driven reports, drive process improvements, and translate regulatory findings into actionable improvements for product, service, and customer outcomes.