Lead rapid-response and proactive reliability work for high-severity, customer-facing incidents. Debug across edge, network, DNS, transport, and customer stacks; own on-call, postmortems, and remediation. Build telemetry, detectors, diagnostic tooling, and automation with Product Engineering. Mentor support teams, define reliability metrics, and ship AI-assisted diagnostics to reduce detection and resolution time.

Build out and expand Cloudflare's global network by provisioning and maintaining datacenter hardware and network devices, performing remote server administration via IPMI/BMC, configuring network equipment, managing contractors, automating tasks with Python/Changie and agentic AI, creating SOPs/runbooks, and coordinating cross-connects and deployments.

Embed as a hands-on technical expert within customer teams to design, configure, and optimize Cloudflare solutions. Lead implementations, build automations and prototypes, produce architecture and delivery artifacts (HLD/LLD, runbooks, test/deployment plans), run workshops and knowledge transfer, and act as customer advocate to Cloudflare product and engineering teams while aligning technical outcomes to business objectives.